Making food accessible

Removing barriers to food access

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Dismantling barriers to food assistance

Food insecurity impacts residents of all ages and backgrounds. For many, getting help can be a challenge — lack of transportation, language barriers, physical mobility limitations, application difficulties, lack of computer access, fear of stigma, simply not knowing where to turn...the list goes on.

To dismantle barriers that persist between households and federal nutrition programs we promote them extensively through multi-channel, multi-language awareness campaigns, and help individuals access them through compassionate direct service. 

Impact Stat Background

2022 Impact

4,750 callers

requested translation services

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Project Bread's FoodSource Hotline

Compassionate help for people facing hunger

Project Bread aims to support a person or family’s ability to easily access food with dignity. Residents who call Project Bread's FoodSource Hotline receive personalized, compassionate help (in 180 languages) from our trained staff, who connect them to every food assistance program that is available and for which they are eligible. 

Project Bread's FoodSource Hotline is the only place that people can turn for comprehensive referrals and information in Massachusetts.


In 2022, we received 20,611 Hotline calls and 4,750 Hotline callers requested translation services either through our bilingual staff or the language interpreter service.

Portrait of modern senior woman with shopping cart  choosing fruits and vegetables in supermarket while enjoying grocery shopping Starts Line

Increasing Access to SNAP

Boosting household food budgets

SNAP is at the center of our strategy to providing long-term, sustainable food security to low-income households in Massachusetts. Yes, we screen households to determine if they're eligible for SNAP and help them apply. But we also work to dismantle barriers that persist for those eligible but not enolled, that may contribute to SNAP's underutilization.

Our research and data department analayzes food insecurity trends used by our public policy team to influence and shape legislation to remove barriers to SNAP and increase benefit amounts, helping more people afford food with dignity.  In partnership with Massachusetts Department of Transitional Assistance, we train schools, state agencies, and health centers.

Our counselors screened 7,667 households to determine if they were eligible for SNAP in 2022, a 24.3% increase from 2021.

Cheerful couple of zoomers in stylish casualwear standing by large display with frozen food products and looking at camera in supermarket Starts Line

Outreach & Awareness Campaigns

Normalizing needing help

Two of the biggest barriers to food assistance are simply not knowing what's out there and the fear of stigma for needing help. Through targeted state-wide multi-lingual public awareness and outreach campaigns for SNAP, our FoodSource Hotline, and Summer Eats, we reach out to inform vulnerable communities and potentially eligible households while addressing misinformation and normalizing needing help. 

There was a 124% increase in average monthly visitors to in 2022 over 2021 with information fully translated in 4 non-English languages.

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My spouse and I have a three year old and it was comforting to know when we didn't have any income, that we still had a way to get food and someone to help us understand the programs.”

A family in Worcester, FoodSource Hotline

2022 Impact

We responded to 20,611 Hotline calls

Our counselors assist callers in 180 languages